Managed Intelligence
A deployed agentic system is a starting point, not a finished product. Managed Intelligence is how it stays reliable.
After launch, Managed Intelligence provides ongoing observation, evaluation, governance, incident response, and improvement for a deployed Single Agent, Multi-Agent, or Business Core Intelligence system.
Five Domains Around Every Deployed System
Deployed System
Observe
Health, usage, and cost are visible on an ongoing basis.
Evaluate
Quality and task completion are measured continuously.
Govern
Versions and permissions ship through controlled rollout.
Respond
Incidents are triaged within approved permissions.
Improve
Evidence informs the next responsible improvement.
The Managed Boundary
What Managed Intelligence covers, what it doesn't, and what counts as new Build scope.
Included
Included in Managed Intelligence
- Ongoing monitoring of the deployed system's health
- Continuous evaluation against acceptance criteria
- Governance of versions, permissions, and change control
- Incident triage and response within approved permissions
- Recommendations for incremental, responsible improvement
Not Included
Not Included
- Net-new workflows or agent responsibilities
- Material changes to system scope or architecture
- Work outside the boundary defined at deployment
New Build Scope
New Build Scope
- Adding a new workflow or agent responsibility
- Extending the system into a new domain
- Architectural changes beyond the deployed boundary
From Signal to Governed Change
- 01
Observed Signal
Monitoring surfaces a change in health, quality, or cost.
- 02
Evaluation
The signal is measured against acceptance criteria and prior baselines.
- 03
Human Review
A defined owner reviews the finding and decides on the response.
- 04
Governed Change
Any fix or improvement ships through version control and rollout governance.
Keep a Deployed System Reliable
Managed Intelligence applies to any Single Agent, Multi-Agent, or Business Core Intelligence system we deploy.